RIDER SUPPORT

Warranty & support.

Our limited warranty covers manufacturing defects. Coverage periods depend on the component, as shown below.

Policy effective January 1, 2024

Get warranty support

Coverage by component

12 months
Suspension, throttle, frame, front fork, neck assembly, rear fork assembly, handlebars, brake, stem, metal bottom cover and charger.
6 months
Controller, motor, display and battery.
1 month or 100 miles
Inner tube, brake pad, kickstand and fender.

Coverage & eligibility

Coverage begins when your scooter is delivered and applies to manufacturing defects under normal use and maintenance. It is for the original owner and cannot be transferred.

During the applicable coverage period, defective frames or components may be repaired or replaced with the same or similar available parts. Warranty coverage does not mean a scooter is indestructible or has an unlimited lifespan. Legal rights may vary by location.

How to request support

Email online-store@hyritt.com with your order number, proof of purchase, and photos or videos of the issue. Our team must review the issue before arranging replacement parts.

For shipping damage, contact us within 7 days of delivery and include photos or videos. Claims submitted after this period are not accepted under this policy.

What is not covered
  • Collisions, accidents, abuse, overloading, unsafe storage, improper use, or neglect.
  • Improper assembly or repairs, inadequate maintenance, incompatible parts, or unauthorized modifications, including wiring changes. Modified scooters and batteries are excluded.
  • Battery damage from water immersion or heavy rain, and corrosion of electrical components.
  • Normal wear, including frame fatigue, and damage from inadequate maintenance during storage.
  • Scooters transferred to another owner or bought from unauthorized platforms.

Parts, repairs & shipping costs

For covered repairs completed at home, required replacement parts and their shipping are free, with installation instructions provided.

Labor at our service centers is free under this policy. Customers pay the cost of shipping the scooter to the repair center. Contact the support team before sending a scooter.

U.S. repair and service address:
11310 Cantu Galleano Ranch Rd, Dock 62
Mira Loma, CA 91752
United States